Helpline Officer (Philippines)

Are you looking for interesting home-based work?

Are you:

  1. Able to speak and write in Mandarin and English fluently?
  2. In the Philippines, preferably in Metro Manila or nearby provinces?
  3. Able to do shift work mostly from home that includes morning, afternoon, evening and night which rolls through weekdays and weekends?
  4. Happy to help others?
  5. A good team player?
  6. Familiar with Microsoft Office, Salesforce and social media?

Other possible advantages would be if you have a background in the maritime industry, have worked on a helpline or have been involved in providing counselling or emotional support.

If you have most of the above then you may be the one we are looking for…

We are an international charity based in the United Kingdom, helping seafarers and their families around the world via 24-hour helplines which operate every day. We have helpline team members working in the Philippines, India and UK and we need a new team member who can work full time or part time. Full-time work will be five days or 40 hours per week and part time work will be three days or 24 hours per week. The successful applicant will be offered a one-year contract subject to possible renewals.

The job is to communicate with our helplines service users - seafarers and their family members - and provide help when required. Our service users contact us from anywhere in the world by telephone, email, web chat, Facebook, WhatsApp, Viber, SMS and Skype.

The job will be mostly home-based and the successful applicant will be provided with a computer, phone and other equipment. Experience is not necessary as full training will be provided but knowledge or previous employment in any of the areas mentioned above would be an advantage.

The remuneration for full time work is between PHP 30,000 and PHP 32,180 plus around PHP 1,300 electricity allowance per month and 20 days' paid leave plus 16 public holidays per year (pro rata for part time work). The closing date for applications is 9 October 2021.

If you are interested, please email your CV with a covering letter to Rhona Junsay at Your CV should be no more than 2 sides of A4 and your covering letter should be no more than 1 side of A4.

Read more about this role here:

Volunteer - General Administrations / Communications (UK)

Our UK team is looking for a volunteer to assist with general admin tasks, including:

  • Creating and issuing training course certificates
  • Dealing with incoming post at our office
  • Monitoring social media
  • Fundraising research

Our office is based in Croydon, a 5-minute walk from East Croydon station.

Find out more and register your interest here.

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