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We currently have four vacancies at ISWAN:

SeafarerHelp Officer (India)

Leading international maritime charity, the International Seafarers’ Welfare and Assistance Network (ISWAN), which promotes welfare of seafarers and their families, invites applications for the post of Helpline Officer for its regional work programme which operates out of Noida, India.

The selected candidate will be offered a consultancy contract for 12 months and expected to work for 40 hrs per week including at least 2 night shifts (from home) per week.

The applicant must possess:

  • Good oral and written communication skills, preferably in English and Hindi
  • Should be patient, polite and humble in dealing with concerns on the phone/ on social media / in person
  • Be able to communicate with empathy, have good EQ (Emotional Intelligence) and must have team work skills
  • Knowledge of handling data entry, basic computer work including Word / Excel, preparing basic reports
  • Flexible working hours, able to work a rota that includes morning, afternoon, evening and night shifts which rolls through weekdays, weekends and bank holidays

The selected candidate will be required to provide guidance to seafarers on the phone / email / social media platforms on various issues that they may be facing and to refer them to the organisation who can further assist them. Regular follow-up with the seafarer concerned and recording all such communication in the CRM is required. The selected candidate must have good listening skills and able to handle the problem with simple and pragmatic approach.

Qualification: Graduate and above

Required expertise: Good communication skills, administrative profile, IT related work

Experience or knowledge of the maritime industry/shipping is desirable

Location: Noida, UP, India

Interested applicants may send their resume to Aditya.Shankar@iswan.org.uk.

DEADLINE: Please submit your application by Wednesday 15 July 2020.

SeafarerHelp Officer (Philippines)

Leading international maritime charity, the International Seafarers’ Welfare and Assistance Network (ISWAN), which promotes welfare of seafarers and their families, invites applications for the post of Helpline Officer for its regional work programme which operates out of Manila, Philippines.

The selected candidate will be offered a consultancy contract for 12 months and expected to work for 40 hrs per week including at least 2 night shifts (from home) per week.

The applicant must possess:

  • Good oral and written communication skills, preferably in English and Filipino (Tagalog)
  • Should be patient, polite and humble in dealing with concerns on the phone/ on social media / in person
  • Be able to communicate with empathy, have good EQ (Emotional Intelligence) and must have team work skills
  • Knowledge of handling data entry, basic computer work including Word / Excel, preparing basic reports
  • Flexible working hours, able to work a rota that includes morning, afternoon, evening and night shifts which rolls through weekdays, weekends and bank holidays

The selected candidate will be required to provide guidance to seafarers on the phone / email / social media platforms on various issues that they may be facing and to refer them to the organisation who can further assist them. Regular follow-up with the seafarer concerned and recording all such communication in the CRM is required. The selected candidate must have good listening skills and able to handle the problem with simple and pragmatic approach.

Qualification: Graduate and above

Required expertise: Good communication skills, administrative profile, IT related work

Experience or knowledge of the maritime industry/shipping is desirable

Location: Manila, Philippines

Interested applicants may send their resume to Jun.Pablo@iswan.org.uk.

DEADLINE: Please submit your application by Wednesday 15 July 2020.

Counsellor (India)

Leading international maritime charity, the International Seafarers’ Welfare and Assistance Network (ISWAN), which promotes welfare of seafarers and their families, invites applications for the post of Counsellor for its regional work programme which operates out of Noida, India.

The selected candidate will be offered a consultancy contract for 12 months and the work days will be five days per week.

Requirements:

  • Work in confidential settings with seafarers and their families on the phone / email / social media who may be experiencing personal difficulties
  • Empathise with, encourage and able to help such seafarers or their families who contact the organisation on its helpline
  • Possess good listening skills, advise seafarers on how to cope up during various crises / guide them to build coping strategies
  • Able to record such communications in the CRM and follow up with cases on timely manner
  • Assist local regional office in development of mental health programme for seafarers and their families
  • Flexible working hours, able to work on weekends / non-working hours as per requirement
  • Knowledge in maritime field will be an advantage

Qualification: Degree/diploma in Counselling Psychology or social work with experience of at least two years in the field

Location: Noida, UP, India

Interested applicants may send their resume to Aditya.Shankar@iswan.org.uk.

DEADLINE: Please submit your application by Wednesday 15 July 2020.

Counsellor (Philippines)

Leading international maritime charity, the International Seafarers’ Welfare and Assistance Network (ISWAN), which promotes welfare of seafarers and their families, invites applications for the post of Counsellor for its regional work programme which operates out of Manila, Philippines.

The selected candidate will be offered a consultancy contract for 12 months and the work days will be five days per week.

Requirements:

  • Work in confidential settings with seafarers and their families on the phone / email / social media who may be experiencing personal difficulties
  • Empathise with, encourage and able to help such seafarers or their families who contact the organisation on its helpline
  • Possess good listening skills, advise seafarers on how to cope up during various crises / guide them to build coping strategies
  • Able to record such communications in the CRM and follow up with cases on timely manner
  • Assist local regional office in development of mental health programme for seafarers and their families
  • Flexible working hours, able to work on weekends / non-working hours as per requirement
  • Knowledge in maritime field will be an advantage

Qualification: Degree/diploma in Counselling Psychology or social work with experience of at least two years in the field

Location: Manila, Philippines

Interested applicants may send their resume to Jun.Pablo@iswan.org.uk.

DEADLINE: Please submit your application by Wednesday 15 July 2020.

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