SeafarerHelp – a free, confidential helpline for seafarers around the world – can now be contacted using mobile messaging app WhatsApp.
Communication is often the biggest barrier to seafarers seeking help, and ISWAN is keen to offer a wide range of ways in which seafarers of different nationalities can contact SeafarerHelp. WhatsApp is a free, convenient and widely used mobile messaging service, and its use of the phone’s internet connection to send messages and make calls means seafarers can avoid SMS fees and calling charges (although SeafarerHelp will always call seafarers back if they have no internet connection and are only able to phone).
SeafarerHelp can be contacted via WhatsApp on +44 (0)7909 470732. ISWAN aims for this contact method to be available for as many hours as possible, so the SeafarerHelp team will be online on WhatsApp from Monday to Friday between 8am and 6pm (UK time). Any messages received outside these hours will be responded to within the monitored times. All other contact methods for SeafarerHelp remain available 24 hours a day.
For more information on SeafarerHelp and details of how to contact our helpline team, please visit the SeafarerHelp website: www.seafarerhelp.org.