ISWAN’s SeafarerHelp is a free, confidential, multilingual helpline for seafarers and their families. The helpline is available 24 hours a day, 365 days a year so even if it is a weekend or public holiday, a member of our team will always be here to help.
During the Tall Ships shipping festival on the River Thames in the UK, SeafarerHelp was contacted by the husband of a seafarer who was at the event. His wife’s health had been deteriorating over the last few days but the captain would not allow her to leave the vessel for medical attention. It was also the weekend and he was not sure what services would be available to help his wife.
The vessel was only a few hours away from setting sail so the SeafarerHelp team had to act quickly. They contacted the event organisers who arranged for someone to visit the ship. They confirmed that the seafarer was unwell and took her to see the port doctor. The doctor diagnosed the seafarer’s condition, gave her the appropriate medication and she returned to the ship with instructions to rest.
The seafarer’s husband was grateful to SeafarerHelp for the assistance, and explained that ‘it would have been impossible’ to get help for his wife if the helpline was not available 24 hours a day, 365 days a year.
If you are a seafarer or their family member and need assistance, all our contact details can be found at seafarerhelp.org. Make a note of our details or save them on your phone in case you ever need our help or support.