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Chan Min Thet 3 Chan Min Thet
Our work

SeafarerHelp

A free, 24-hour, multilingual helpline for seafarers and their families

© Chan Min Thet
Our work

SeafarerHelp

Project Awards

www.seafarerhelp.org

Free, confidential and available 24/7, all year round

We provide a free, confidential helpline for seafarers and their families around the world. SeafarerHelp is available 24 hours a day, 365 days a year.

Multilingual and a wide choice of contact methods

The SeafarerHelp team speaks a wide range of languages including Filipino, Russian, Hindi, Chinese, Spanish and Arabic. The helpline can be contacted via a number of different methods including telephone (with a callback option), e-mail, Live Chat and WhatsApp.

Whatever the problem, we will do our best to help

Whether it is a problem on board, concerns about family, a health issue, a request for general information, or simply the need to talk to someone, our SeafarerHelp team is here to offer assistance. We deal with many of the problems in-house and our team is trained in emotional support and listening skills. We also refer cases to a number of specialist agencies or ISWAN’s regional representatives in the port or country where the seafarer is located to ensure he or she receives the appropriate support.

Benefits for the wider industry

SeafarerHelp deals with the problems and challenges faced by seafarers, meaning the data generated by the helpline is a useful indication of trends and issues of concern for the wider industry. This is paramount in making progress and driving change.

Seafarer Centre Directory

If a seafarer is entering a port and wishes to find their nearest welfare facilities, they can search our online directory of seafarer centres on the SeafarerHelp website.

Visit the SeafarerHelp website for all the helpline contact details:

www.seafarerhelp.org
See also

Project resources

SeafarerHelp Annual Review 2016

Download

Project resources

Other projects

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Recognising excellence in seafarers’ welfare provision across the shipping industry

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ISWAN Seminar 2018

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A joint initiative looking at the health of women seafarers and where it can be improved

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Day of the Seafarer 2018 Photo Competition

Promoting the theme of 'Seafarers' Wellbeing' in partnership with the IMO