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SeafarerHelp
Our work
SeafarerHelp
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Free, confidential and available 24/7, all year round
We provide a free, confidential helpline for seafarers and their families around the world. SeafarerHelp is available 24 hours a day, 365 days a year.
Multilingual and a wide choice of contact methods
The SeafarerHelp team speaks a wide range of languages including Filipino, Russian, Hindi, Chinese, Spanish and Arabic. The helpline can be contacted via a number of different methods including telephone (with a callback option), e-mail, Live Chat and WhatsApp.
Whatever the problem, we will do our best to help
Whether it is a problem on board, concerns about family, a health issue, a request for general information, or simply the need to talk to someone, our SeafarerHelp team is here to offer assistance. We deal with many of the problems in-house and our team is trained in emotional support and listening skills. We also refer cases to a number of specialist agencies or ISWAN’s regional representatives in the port or country where the seafarer is located to ensure he or she receives the appropriate support.
Benefits for the wider industry
SeafarerHelp deals with the problems and challenges faced by seafarers, meaning the data generated by the helpline is a useful indication of trends and issues of concern for the wider industry. This is paramount in making progress and driving change.
Seafarer Centre Directory
If a seafarer is entering a port and wishes to find their nearest welfare facilities, they can search our online directory of seafarer centres on the SeafarerHelp website.
Our funders
SeafarerHelp would not be possible without our funders and supporters - the ITF Seafarers' Trust, The Seafarers' Charity, The Marshall Islands Registry, The TK Foundation and Trinity House.
Visit the SeafarerHelp website for all the helpline contact details:
www.seafarerhelp.org
SeafarerHelp
Other projects
Yacht Crew Help
A free, 24-hour, multilingual helpline for professional yacht crew worldwide
ISWAN for Seafarers app
A free mobile app for seafarers which can be used offline to access help, information and support around the clock
International activities
Providing humanitarian support to seafarers and their families in South and South East Asia
Social Interaction Matters (SIM)
Helping shipping and ship management companies to improve social interaction on board
Mental Health Awareness Training for the Maritime Industry
Spotting the signs and responding to concerns
Piracy
We offer support to seafarers and their families affected by maritime piracy
Superyacht Crew Welfare
We launched the results of our survey of superyacht crew in London on 3rd December 2018
SeaCode
Anonymous story-sharing for seafarers facing problems at work
Mentally Healthy Ships
A guide for shipping companies and ship operators to develop and implement mental health policies
International Seafarers' Welfare Awards
Recognising excellence in seafarers’ welfare provision across the shipping industry
ISWAN Seminar 2019
Working together to protect and promote the mental wellbeing of seafarers
Indian Seafarers Campaign
Discouraging Indian seafarers from signing up with unregistered crewing agencies
Seafarers' Health Information Programme (SHIP)
We provide shipping companies and seafarers with information on staying healthy on board
Seafarers' Mental Health and Wellbeing
A free training package suitable for both individual viewing by all crew and training sessions onboard and ashore
International Port Welfare Partnership (IPWP) Programme
A project aiming to encourage and support the establishment of welfare boards worldwide
Quench Hydration Campaign
Providing seafarers with the right tools and information to keep hydrated on board
Women Seafarers' Health and Welfare Survey
A joint initiative looking at the health of women seafarers and where it can be improved
ISWAN Photo Competition
Sharing photography by seafarers all over the world
