Our work


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Free, confidential and available 24/7, all year round

We provide a free, confidential helpline for seafarers and their families around the world. SeafarerHelp is available 24 hours a day, 365 days a year.

Multilingual and a wide choice of contact methods

The SeafarerHelp team speaks a wide range of languages including Filipino, Russian, Hindi, Chinese, Spanish and Arabic. The helpline can be contacted via a number of different methods including telephone (with a callback option), e-mail, Live Chat and WhatsApp.

Whatever the problem, we will do our best to help

Whether it is a problem on board, concerns about family, a health issue, a request for general information, or simply the need to talk to someone, our SeafarerHelp team is here to offer assistance. We deal with many of the problems in-house and our team is trained in emotional support and listening skills. We also refer cases to a number of specialist agencies or ISWAN’s regional representatives in the port or country where the seafarer is located to ensure he or she receives the appropriate support.

Benefits for the wider industry

SeafarerHelp deals with the problems and challenges faced by seafarers, meaning the data generated by the helpline is a useful indication of trends and issues of concern for the wider industry. This is paramount in making progress and driving change.

Seafarer Centre Directory

If a seafarer is entering a port and wishes to find their nearest welfare facilities, they can search our online directory of seafarer centres on the SeafarerHelp website.

Our funders

SeafarerHelp would not be possible without our funders and supporters - the ITF Seafarers' Trust, The Seafarers' Charity, The TK Foundation and Trinity House.

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Other projects

Yacht Crew Help logo square

Yacht Crew Help

A free, 24-hour, multilingual helpline for professional yacht crew worldwide

ISWAN for Seafarers Project image for website

ISWAN for Seafarers app

A free mobile app for seafarers which can be used offline to access help, information and support around the clock

World Map

International activities

Providing humanitarian support to seafarers and their families in South and South East Asia

Peter Cornelissen 2 Peter Cornelissen

Social Interaction Matters (SIM)

Improving seafarers' health and wellbeing through promotion of increased, quality social interaction and rest time

Seafarer 4 cropped

Mental Health Awareness Training for the Maritime Industry

Spotting the signs and responding to concerns

Naham 3 Hostages And Plane In Somalia Edited


We offer support to seafarers and their families affected by maritime piracy

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Superyacht Crew Welfare

We launched the results of our survey of superyacht crew in London on 3rd December 2018

Mentally Healthy Ships Front cover image screenshot

Mentally Healthy Ships

A guide for shipping companies and ship operators to develop and implement mental health policies

Web Edited 2258 Joy Corthésy for ISWAN

International Seafarers' Welfare Awards

Recognising excellence in seafarers’ welfare provision across the shipping industry

Kalli Pavan 1 Kalli Pavan

Indian Seafarers Campaign

Discouraging Indian seafarers from signing up with unregistered crewing agencies

Mikhail Chulanov Wilson Garston 01 Mikhail Chulanov

Seafarers' Health Information Programme (SHIP)

We provide shipping companies and seafarers with information on staying healthy on board

Seafarers Mental Health And Wellbeing

Seafarers' Mental Health and Wellbeing

A free training package suitable for both individual viewing by all crew and training sessions onboard and ashore

Drinking Water 7

Quench Hydration Campaign

Providing seafarers with the right tools and information to keep hydrated on board

Women Seafarers Health And Welfare Survey

Women Seafarers' Health and Welfare Survey

A joint initiative looking at the health of women seafarers and where it can be improved

Day Of The Seafarer 2018 Photography Competition Main Photo

ISWAN Photo Competition

Sharing photography by seafarers all over the world

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We are grateful to our main funders for their continued support: