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SeafarerHelp

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Free, confidential and available 24/7, all year round

We provide a free, confidential helpline for seafarers and their families around the world. SeafarerHelp is available 24 hours a day, 365 days a year.

Multilingual and a wide choice of contact methods

The SeafarerHelp team speaks a wide range of languages including Filipino, Russian, Hindi, Chinese, Spanish and Arabic. The helpline can be contacted via a number of different methods including telephone (with a callback option), e-mail, Live Chat and WhatsApp (all contact details can be found at the bottom of this page).

Whatever the problem, we will do our best to help

Whether it is a problem on board, concerns about family, a health issue, a request for general information, or simply the need to talk to someone, our SeafarerHelp team is here to offer assistance. We deal with many of the problems in-house and our team is trained in emotional support and listening skills. We also refer cases to a number of specialist agencies or ISWAN’s regional representatives in the port or country where the seafarer is located to ensure he or she receives the appropriate support.

Benefits for the wider industry

SeafarerHelp deals with the problems and challenges faced by seafarers, meaning the data generated by the helpline is a useful indication of trends and issues of concern for the wider industry. This is paramount in making progress and driving change.

Seafarer Centre Directory

If a seafarer is entering a port and wishes to find their nearest welfare facilities, they can search our online directory of seafarer centres on the SeafarerHelp website.

See also

Project resources

Other projects

World Map

ISWAN Regional Programme

Providing humanitarian support to seafarers and their families across three specific regions

Naham 3 Hostages And Plane In Somalia Edited

Piracy

We offer support to seafarers and their families affected by maritime piracy

Seafarers Mental Health And Wellbeing

Seafarers' Mental Health and Wellbeing

A free training package suitable for both individual viewing by all crew and training sessions onboard and ashore

Helsinki Seminar

ISWAN Seminar 2018

Improving the wellbeing of seafarers: Working in partnership, seeking practical solutions (23 November, Helsinki)

Istock 524710540

Superyacht Crew Welfare

We launched the results of our survey of superyacht crew in London on 3rd December 2018

Web Edited 2258 Joy Corthésy for ISWAN

International Seafarers' Welfare Awards

Recognising excellence in seafarers’ welfare provision across the shipping industry

Mikhail Chulanov Wilson Garston 01 Mikhail Chulanov

Seafarers' Health Information Programme (SHIP)

We provide shipping companies and seafarers with information on staying healthy on board

Port 2

International Port Welfare Partnership (IPWP) Programme

A project aiming to encourage and support the establishment of welfare boards worldwide

Kalli Pavan 1 Kalli Pavan

Indian Seafarers Campaign

Discouraging Indian seafarers from signing up with unregistered crewing agencies

Drinking Water 7

Quench Hydration Campaign

Providing seafarers with the right tools and information to keep hydrated on board

Women Seafarers Health And Welfare Survey

Women Seafarers' Health and Welfare Survey

A joint initiative looking at the health of women seafarers and where it can be improved

Albert Garayev 2 Albert Garayev

Training on Board

A free and motivational training, nutrition and health programme for seafarers

Day Of The Seafarer 2018 Photography Competition Main Photo

Day of the Seafarer 2018 Photo Competition

Promoting the theme of 'Seafarers' Wellbeing' in partnership with the IMO