Free, confidential and available 24/7, all year round
We provide a free, confidential helpline for seafarers and their families around the world. SeafarerHelp is available 24 hours a day, 365 days a year.
Multilingual and a wide choice of contact methods
The SeafarerHelp team speaks a wide range of languages including Filipino, Russian, Hindi, Chinese, Spanish and Arabic. The helpline can be contacted via a number of different methods including telephone (with a callback option), e-mail, Live Chat and WhatsApp.
Whatever the problem, we will do our best to help
Whether it is a problem on board, concerns about family, a health issue, a request for general information, or simply the need to talk to someone, our SeafarerHelp team is here to offer assistance. We deal with many of the problems in-house and our team is trained in emotional support and listening skills. We also refer cases to a number of specialist agencies or ISWAN’s regional representatives in the port or country where the seafarer is located to ensure he or she receives the appropriate support.
Benefits for the wider industry
SeafarerHelp deals with the problems and challenges faced by seafarers, meaning the data generated by the helpline is a useful indication of trends and issues of concern for the wider industry. This is paramount in making progress and driving change.
Seafarer Centre Directory
If a seafarer is entering a port and wishes to find their nearest welfare facilities, they can search our online directory of seafarer centres on the SeafarerHelp website.
A free mobile app for seafarers which can be used offline to access help, information and support around the clock
Providing humanitarian support to seafarers and their families in South and South East Asia and West and Central Africa
Helping shipping and ship management companies to improve social interaction on board
Spotting the signs and responding to concerns
We launched the results of our survey of superyacht crew in London on 3rd December 2018
A guide for shipping companies and ship operators to develop and implement mental health policies
Recognising excellence in seafarers’ welfare provision across the shipping industry
Discouraging Indian seafarers from signing up with unregistered crewing agencies
We provide shipping companies and seafarers with information on staying healthy on board
A free training package suitable for both individual viewing by all crew and training sessions onboard and ashore
A project aiming to encourage and support the establishment of welfare boards worldwide
Providing seafarers with the right tools and information to keep hydrated on board
A joint initiative looking at the health of women seafarers and where it can be improved